New AI assistant helps with simple IT queries

30 / 10 / 2026 | Redactie

Downloading software, adding a printer, or setting up Wi-Fi: from Friday afternoon, 30 October, UT staff and students can turn to the AI assistant in Teams for help with these tasks.

The service, called ‘IT Assist’, is available around the clock as a chatbot in the left-hand sidebar of Teams. Based on the question asked, the assistant searches the ICT Service Desk's knowledge base and puts together a step-by-step guide. This allows users to carry out tasks themselves, such as setting up a new phone.

For urgent, complex, or personal queries, UT staff and students can still contact the ICT Service Desk. The AI assistant has undergone a security assessment and has been classified as low-risk. Users are advised not to share personal information or passwords.

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